Refund policy

We do not do returns unless product is faulty. 
 
If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of receiving your order with your order number and clear photos of the issue.

We’ll assess the issue and work with you to provide an appropriate solution in line with your rights under Australian Consumer Law. This may include a replacement, repair, store credit, or refund, depending on the circumstances.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at missimcollective@gmail.com.